1. how about our product quality?

   The product from our company most AAA quality and some AAAA quality

2. how do us pack goods before ship out?

   a .package them in the box, inside another box

   b. package shoes in that protective wrap outside the box,and send the boxes flat

3. how to solve the problem when buyers get wrong item?

  a. For mistake,if we send wrong item to our buyer, pls take a pic for wrong item

    and send by email to us,we will give our buyer half price and resend with next order.
b. IF you don’t accept, pls send wrong item back, we will resend new one .

4. How to solve the problem if buyer fails to get the goods:
Any way,pls save the receipt paper when you get your parcel,if you able,pls weight up
 the parcel weight,if you find parcel got damage,pls take a pic for it.

Firstly, if buyer does not pay insurance，and encounters the above mentioned incident,

our company has rules as bellows:

* if goods lost in China, we would take full responsibility and resend the items

*if goods lost in buyer's country, we would be responsible for buyer's 50% loss,
pls order lost items again, we will give buyer half price.

By the way, if goods were held by the importer’s customs, we would be responsible for

the loss until 20 days after the day when the goods handed over to the customs

* For following cases, the customers would have to be responsible for the loss by himself:

a, buyer fills in wrong info on order form, thus causing the parcels failed to be successfully delivered

b, the customs of the buyer's country ask for tax , but the buyer does not pay in time
we will pay half tax by goods if you order next on.

c, buyer doesn’t accept parcel when it arrives at the buyer’s door.

And thus if parcel was sent back to us, we will resend again under the buyer’s request,

but the buyer needs to pay for the shipping fee

Secondly, buyer pays 10% of total payment additionally as shipping insurance but failed to

receive products, then we would take full responsibility and resend the items